The following statements were provided to our Home through St. Lawrence Lodge Annual Resident Satisfaction Survey process. The survey asked our responders, anonymously to list what they think is working well within our Home. Listed below are some of the responses we received.
Very nice facility and staff.
As one who visits every nursing home in the area, I feel it is the best in every respect.
Spacious, very clean, good programs for residents, friendly staff.
A great place with a genuine homey feeling, with a great view and non intrusive traffic.
All staff on Oak are very kind-pleasant and always willing to assist. The care could be no better. Thanks "OAK"
Employees are very conscientious and friendly. It feels homey.
Patient care and informing relative about changes in medications or patients condition.
Most employees treat my mom as family.
Great place if you have to go to a nursing home. Peace of mind.
I like the fact that it is treated as the resident's home and all the staff treat them like a member of family. The word from out of townies (Toronto/Ottawa) the people of Brockville don't realize just how lucky they are in having a facility like St. Lawrence Lodge.
You have a few staff members that go above and beyond what they are expected to do. These employees make the resident feel more secure and help ease the families concerns.
The home is clean and bright and staff are friendly.
It is a well respected and relaxed atmosphere in general and quiet and lots of room for all.
I find the staff friendly and helpful. I feel that residents are well taken care of. The home is clean and well maintained.
I'm satisfied and my Mom is content and happy.
Keep up the good work!!!
The staff are very good to my mother. They are always very friendly to her and quite attentive.
Staff decorum. Responses to questions answered fully.
St. Lawrence Lodge best thing is that all your staff is friendly and helpful. They do a great job and are very good to my Dad. Home is bright, clear and the food is excellent.
Thank you for the cleanliness, the caring staff, the cheerful environment, the care with Dad's grooming, the good menus & food. Most appreciative of the volunteer e-mail Service. It provides my communication with Dad on the 3 weeks of each month that I can't be in Brockville. So important to our extended family.
Extremely attentive nursing care and very good communication with me about residents health and life.
Friendly, caring atmosphere.
Friendly workers and positive attitude. Church on Sunday is very enjoyable.
Secure, clean and friendly surroundings.
Friendly, well kept.
My sister and myself feel relieved that our mother got into good nursing home. My mother seems content at the St. Lawrence Lodge. The nurses seem to get along well with her and she with them. Anytime that I have been there the employees are courteous & respectful. If anything is happening "health wise" the nurses always call me to let me know what is going on.
Staff are great! Level of care is amazing.
Caring, friendly and competent care for my sister.
“I wish to express my sincere thanks to all of you for your kind care of my late sister. Yours is a difficult task which you do with cheerfulness and courtesy”. A resident’s family member
“I am very pleased we have a facility like St. Lawrence Lodge in this country.” A resident
“Thank you for taking such good care of our Mom.” A resident’s family member
“My mother was treated with care and compassion and the members of your staff became like part of my family.” A resident’s family member
“The entire Lodge staff and volunteers are very compassionate and you get the feeling of their caring. They are always very professional and cheerful.” A resident’s family member